FREQUENTLY ASKED QUESTIONS

What happens if you cannot fix my device?

Any device could have internal damage which may not be apparent until it has been taken apart. Sometimes, parts that are working before opening the unit may be ready to fall apart on the inside and damage progresses further during repairs. When possible, the damaged parts are replaced as part of the service. If that’s not an option, the device is reassembled with its original parts and you will not be charged.

Will my Touch ID/Face ID work?

Damage to the home button or Face ID may not become apparent until after the part is removed. The button will be replaced if it is damaged, but the fingerprint sensor and Face ID functionality are proprietary Apple technology and cannot be restored except by Apple.

What is Two-Factor Authentication?

Two-Factor Authentication is an optional feature that you may have manually set up which requires you to verify your identity with a separate device after a factory restore.

Liquid Exposure

Liquid damage gets worse over time, even after the device is dry. If repairs are performed, additional part failure or irreversible damage could occur during disassembly. These devices have no warranty or guarantee.

Abandoned Device Policy

Any item not picked up after 90 days’ notice of service completion becomes property of iRepair Buffalo.